Cookie Policy

1. What Are Cookies

Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and login status.

2. How HandlerHub Uses Cookies

HandlerHub uses cookies for the following purposes:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and enable core features like messaging and service requests. Without these cookies, HandlerHub cannot operate properly.
• Authentication cookies: When you sign in via Google OAuth, email/password, or magic link, cookies are used to maintain your authenticated session so you do not need to sign in on every page.
• Analytics cookies: We use Google Analytics (GA4) to understand how visitors use HandlerHub, including which pages are visited, how long users spend on the site, and general traffic patterns. This data helps us improve the platform.
• Marketing cookies: We use Meta Pixel to measure the effectiveness of any advertising campaigns and to understand how users arrive at HandlerHub. This cookie may track interactions across other websites that participate in Meta's advertising network.

3. Third-Party Cookies

Some cookies on HandlerHub are set by third-party services that appear on our pages. We do not control these cookies. The third-party services we use include:

• Google Analytics (GA4): Collects anonymized usage data to help us understand traffic patterns and user behavior. Google's privacy policy applies to data collected through this service.
• Meta Pixel: Tracks conversions and advertising performance. Meta's data policy applies to data collected through this service.
• Stripe: When you interact with payment features, Stripe may set cookies related to fraud prevention and payment processing. Stripe's privacy policy applies to data collected through their service.
• Supabase: Our authentication provider may set cookies to manage your login session securely.

4. Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored on your device
• Delete cookies individually or in bulk
• Block cookies from specific or all websites
• Block third-party cookies while allowing first-party cookies

Please note that disabling essential or authentication cookies will prevent you from signing in and using core features of HandlerHub. Disabling analytics and marketing cookies will not affect your ability to use the platform.

5. Cookie Retention

Cookies have varying lifespans depending on their purpose:

• Session cookies: These are temporary and are deleted when you close your browser.
• Persistent cookies: These remain on your device for a set period (typically between 30 days and 2 years, depending on the cookie) or until you delete them manually.

6. Your Rights Under PIPEDA and GDPR

HandlerHub is operated from Victoria, British Columbia, Canada. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users and the General Data Protection Regulation (GDPR) for users in the European Economic Area.

Under these regulations, you have the right to know what data is being collected through cookies, to withdraw consent for non-essential cookies at any time, and to request deletion of data collected through cookies. For more information about how we handle your personal data, please see our Privacy Policy.

7. Changes to This Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use or for legal, operational, or regulatory reasons. If we make significant changes, we will notify users through the platform. Continued use of HandlerHub after changes constitutes acceptance of the updated policy.

8. Contact

If you have questions about our use of cookies, please contact us at contact@handlerhub.com or visit our contact page.